Privacy Policy for NZ Loan Hub Ltd
Introduction
At NZ Loan Hub Ltd (referred to as "we", "us", "our"), protecting your privacy is our priority. We are committed to complying with the New Zealand Privacy Act 2020 (the Act) when handling personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, ensuring your rights are respected under the Act.
If you have any questions about this policy, you may contact our Privacy Officer at info@nzloanhub.co.nz or visit the New Zealand Privacy Commissioner's website at www.privacy.org.nz for more details.
Changes to this policy
We may periodically update this policy by uploading a revised version to our website. Updates will take effect from the date of publication.
What is personal information?
Personal information includes any details that identify you as an individual. This may include your name, date of birth, address, contact information, employment history, financial information, and any additional details required for us to provide our services.
How We Collect Personal Information
We collect personal information directly from you during interactions, such as through our website, applications, or consultations. We may also gather information from:
Third-party service providers (e.g., credit reporting agencies)
Banks and financial institutions with your consent
Public sources as permitted by law
Why We Collect Personal Information
Your information helps us to:
Verify your identity
Deliver our services and products to you
Provide tailored recommendations on mortgages and insurance products
Send you updates, newsletters, or marketing materials (you can opt-out at any time)
Conduct market research to improve our services
If required, we may also collect information to comply with legal or regulatory obligations
Disclosing your personal information
We may disclose your personal information to:
Lenders, insurers, and other financial product providers
Affiliated financial advisers who may use our services
Auditors or compliance personnel to ensure regulatory compliance
Government agencies, courts, or tribunals where required by law
Third-party service providers, such as IT support or data storage providers
We will take reasonable steps to ensure any third party we share information with protects it to at least the same level of security we maintain.
Protecting your personal information
We take the security of your information seriously. Our systems are regularly audited, data is encrypted, and our staff are trained on privacy protection. While we use secure methods to collect and store your data, any information transmitted over the internet is at your own risk.
Storing your personal information
We retain your personal information as long as necessary to fulfill the purpose for which it was collected, or as required by law. Information may be stored both online and on-premises, with regular backups in place.
Accessing and Correcting Your Information
You have the right to access your information and request corrections. To do so, contact us at info@nzloanhub.co.nz. We may ask for evidence to confirm your identity before processing your request.
Data Breaches
Our Privacy Officer has implemented procedures to handle any data breaches. In the event of a breach, we will promptly assess, report, and address the incident to safeguard your information.
Website Use and Cookies
We use cookies to improve your experience on our website and analyze site traffic. Cookies help us recognize your browser but do not collect personally identifiable information. You may disable cookies through your browser, though some website features may be affected.
Our website may contain links to third-party sites. We are not responsible for their privacy practices; please review each site’s policy before providing information.
Overseas Disclosure
We may store data with secure third-party providers outside New Zealand. When we do so, we ensure those providers adhere to data protection standards comparable to New Zealand law.
Further Information
For questions about our Privacy Policy or to exercise your privacy rights, please contact our Privacy Officer at info@nzloanhub.co.nz
